ParcelPoint

Delete Your Account

Permanently remove your ParcelPoint account and personal data

This action cannot be undone

Deleting your account permanently removes your profile and access. Records that we are required by law to retain, such as payment and customs records, are kept for the period required and then deleted.

Account Deletion Request

Submit this form to request deletion of your ParcelPoint account. The request is sent to us by email and processed manually within the timeline shown.

Use the phone number on your ParcelPoint account, or the email address if you have an operator account.

What Gets Deleted

  • Your profile, name, and phone number
  • Saved delivery locations
  • Active sessions and push-notification tokens
  • Saved preferences

Payment, customs, and audit records are retained for the period required by law, then deleted.

Deletion Timeline

Within 1 business day
We acknowledge your request.
Within 3 business days
Account deactivated and sessions revoked.
Within 30 days
Identifying personal data deleted.

Need Help?

If you have questions about account deletion, contact us:

hello@squared.co.ke
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